Account Manager

The Account Manager is responsible for managing and growing strategic customer accounts within the EMS business. This role ensures customer satisfaction, drives new business opportunities, manages pricing and delivery negotiations, and acts as the key point of contact between the customer and internal teams such as production, engineering, quality, and supply chain. The Account Manager plays a crucial role in retaining clients, expanding revenue, and ensuring project execution meets customer expectations.

• Serve as the primary point of contact for assigned customers.
  
• Build and maintain strong, long-term client relationships by understanding customer needs, expectations, and business goals.
  
• Manage day-to-day communication between the customer and internal departments.
  

• Identify and pursue opportunities for business expansion within existing accounts.
  
• Collaborate with the sales team to support new customer onboarding and project launches.
  
• Support the quotation process including BOM analysis, cost estimation, and proposal preparation.
  

• Coordinate with internal teams (planning, production, sourcing, logistics) to ensure on-time delivery and product quality.
  
• Review customer forecasts, orders, and delivery schedules to ensure alignment with production.
  
• Monitor order fulfillment status, resolve delivery issues, and manage backlog reports.
  

• Negotiate pricing, terms, and commercial agreements with customers.
  
• Track and manage profitability, revenue forecasts, and customer account KPIs.
  
• Handle change requests, ECR/ECN, and project scope variations.
  

• Address customer complaints, non-conformances, and quality concerns in coordination with the QA team.
  
• Facilitate customer audits, visits, and QBRs (Quarterly Business Reviews).
  
• Monitor and ensure compliance with customer-specific requirements and industry standards (ISO, IATF, etc.).
  

• Strong understanding of EMS operations, electronic components, and manufacturing processes.
  
• Excellent interpersonal and customer-facing communication skills.
  
• Proficient in CRM systems, MS Excel/PowerPoint, and ERP tools.
  
• Strong problem-solving, negotiation, and organizational skills.
  
• Ability to manage multiple projects and prioritize under tight deadlines.
  

• Bachelor's degree in Electronics, Engineering, Business Administration, or related field.
  
• 3–6 years of experience in account management, sales, or customer service in the EMS or electronics industry.
  
• Experience managing OEM/ODM clients and handling high-mix, low-to-mid volume projects is a plus.
  

Job Types: Full-time, Permanent

Pay: ₹16,546.10 - ₹40,000.00 per month

Benefits:

• Provident Fund
  

Work Location: In person