Admin & Front Office Executive

Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic

• Greet clients warmly and ensure a luxurious first impression.
  
• Handle all incoming calls, emails, and walk-in inquiries professionally.
  
• Manage appointment bookings, rescheduling, and cancellations with precision using the salon’s software system.
  
• Maintain a clean, organized, and inviting reception area aligned with the brand’s standards.
  

• Provide clients with detailed information about salon services, products, and promotions.
  
• Offer refreshments and ensure waiting clients are comfortable.
  
• Handle client complaints or feedback gracefully and escalate when necessary.
  

• Maintain and update client records, including service history and preferences.
  
• Handle billing, invoicing, and daily cash/card payment reconciliations accurately.
  
• Oversee inventory levels for salon products and coordinate restocking with suppliers.
  
• Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management.
  
• Assist in creating staff schedules and ensuring operational efficiency.
  

• Act as a central point of communication between the salon team and management.
  
• Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations.
  
• Support marketing efforts by promoting events, packages, or offers via social media or in-store.
  

• Strong communication and interpersonal skills to interact with high-end clients.
  
• Excellent organizational abilities to manage appointments, inventory, and administrative tasks.
  
• Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint).
  
• Ability to resolve client concerns effectively and deliver exceptional service.
  

• Bachelor’s degree/diploma in administration, hospitality, or a related field.
  
• Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (Even Fresher can apply)
  

• Professional appearance and demeanor.
  
• Attention to detail and accuracy in all tasks.
  
• Proactive, with strong problem-solving skills.
  
• Team-oriented with a focus on collaboration.
  
• Customer-centric mindset to deliver a five-star experience.
  

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Location:

• Ernakulam, Kerala (Required)
  

Work Location: In person

Expected Start Date: 01/02/2025