Analyst - Digital Platform Support

Job ID

30805

Location

Pune, India

Work Types

Full Time, Permanent

Categories

Information Technology

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO & ISAE certified organization.

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.

• Perform the daily activities and operations of application support team.
  
• Work with vendors for 3rd level support and TMF Internal teams.
  
• Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines.
  
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
  
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
  
• Follow ITIL processes along with TMF's best practices and guidelines.
  
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
  
• Attend internal and vendor facing meetings as and when needed.
  
• Contribute to Application support document library.
  
• Liaise with TMF Internal IT team in gathering required information around applications.
  

• Perform the daily activities and operations of application support team.
  
• Work with vendors for 3rd level support and TMF Internal teams.
  
• Support the applications used in Digital Platform Support team and meet the requests response and resolution within specified timelines.
  
• Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
  
• Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
  
• Follow ITIL processes along with TMF's best practices and guidelines.
  
• Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
  
• Attend internal and vendor facing meetings as and when needed.
  
• Contribute to Application support document library.
  
• Liaise with TMF Internal IT team in gathering required information around applications.
  

• Work with colleagues and clients around the world on interesting and challenging work.
  
• We provide internal career opportunities, so you can take your career further within TMF.
  
• Continuous development is supported through global learning opportunities from the TMF Business Academy.
  

• You�ll be helping us to make the world a simpler place to do business for our clients.
  
• Through our corporate social responsibility program, you�ll also be making a difference in the communities where we work.
  

• Strong feedback culture to help build an engaging workplace.
  
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
  
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  
• At TMF Group, it�s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
  

• Anniversary & Birthday Leave policy
  
• Be part of One TMF
  
• Paternity & Adoption leaves
  
• Salary advance policy
  
• Work flexibility � Hybrid work model
  
• Talk about growth opportunities (we invest in talent)
  
• Well-being initiatives