Pune, IN-MH
Position Type
Full Time
Requisition ID
12278
Level of Education
3 Year Degree or equivalent
Years of Experience
1+ to 2 Years
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
JD :
L2 level troubleshooting and resolutions issues.
Timely response and resolution of customer issues.
Maintain record with regular updates in the ticketing solution.
Escalation in case of unresolved issues.
Connect with customers to understand and resolve queries.
Co-ordinate cross functionally with Product / CRM / Dev teams.
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
