Application Support Engineer

We are Alter Domus. Meaning “The Other House†in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

We are looking for a talented support engineer with IT and S/4 Hana Clould knowledge to join our IT Support team. Here, you will be part of dynamic team, containing already several engineers and IT experts with different backgrounds, within the IT department of Alter Domus.

With our team you will be able to develop and practice your SAP S/4 Hana Public Clould knowledge and IT skills and all communication, verbal and written, meetings and documentation are in English.

It is an exciting moment to accept this challenge, our fast-growing company is passing through an innovation and cloud journey, which will give you the possibility to work in different scenarios and technologies.

In this role, you should be able to conduct troubleshoots with a sharp eye for spotting defects. You should be a team player, client oriented, and excellent communicator. If you are also interested about finance related topics, we would like to meet you.

• Provide the necessary support to the users through �Service Now" ticketing system (incident, service request, and change requests assessment).
  
• Provide day to day support by working closely with our end-users.
  
• Participate in support activities, troubleshooting and resolving technical issues using technical documentation.
  
• Following up on daily level 2 support issue and resolve production related issues in a timely manner
  
• Escalate issues to level 3 support after proper investigation and analysis
  
• Identify and mitigate risks before they impact service levels
  

• Minimum Bachelor�s degree in Information Technology, Computer Science, Finance, or related field.
  
• Proven experience as an IT Support Engineer (6+ years preferred).
  
• Strong analytical, troubleshooting, issue, and problem management skills.
  
• Knowledge in any SAP module such as P2P, CD, O2C, FI/CO is considered as a strong asset
  
• Experience with SAP S/4HANA Public Cloud is a plus.
  
• SQL knowledge is considered as an asset
  
• Service Now knowledge is an asset
  
• Excellent communication and interpersonal skills
  
• Ability to manage multiple tasks and prioritize effectively.
  
• Self-driven and self-motivate team player
  
• Be a real team player, client focus, and capable of working autonomously
  
• Get the job done mentality
  

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

• Support for professional accreditations such as ACCA and study leave
  
• Flexible arrangements, generous holidays, birthday leave
  
• Continuous mentoring along your career progression
  
• Active sports, events and social committees across our offices
  
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
  
• The opportunity to invest in our growth and success through our Employee Share Plan
  
• Plus additional local benefits depending on your location
  

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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