Automation Expert, Retail Business Services

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About Amazon.com:

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Team

The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Overview of the role:

An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment.

Responsibilities Include:

Works across team(s) and Ops organization at country, regional and/or cross regional level to create automated solutions for customer, cost savings through process automation, systems configuration and performance metrics.

• Has logical reasoning, critical thinking, problem solving abilities for automation scripting.
  

• Has framework engineering abilities and follows automation development best practices.
  

• Automate user interactions and API with existing tools/solutions, build localized small scale solutions for quick deployment, build python scripts to automate day to day, repeatable activities within a team
  

• Optionally, an Automation Expert may build front end UI for web application
  

• Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon�s marketplace: country, regional and/ or cross regional level.
  

• Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.
  

• Applies rigorous approach to problem solving.
  

• Credible business partner to Amazon�s Operations network.
  

Possesses relevant understanding and experience on automation processes and workflow. Able to dive deep in the automation process to correct under-performing parts and acts as a trouble shooter.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
  
• Proficiency in automation using Python
  
• Excellent oral and written communication skills
  
• Experience with SQL, ETL processes, or data transformation
  

Preferred Qualifications

• Experience with scripting and automation tools
  
• Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK
  
• Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB
  
• Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions
  
• Understanding of cloud services, serverless architecture, and systems integration
  

Key job responsibilities

As an Automation Expert you are responsible for working with cross-functional teams to develop small-medium scale long term automated solutions using API, Selenium, Python and other tools, and utilize automation metrics to determine improvement opportunities. Working in a dynamic environment, you will be responsible for monitoring key success metrics. You will be expected to quickly become a subject matter expert of automation, and help business leaders improve automation penetration, make better decisions, and generate value.

In this role, you are expected to work closely with your peers, operations managers to understand potential business automation use cases, and convert them into automated solutions.

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• Experience defining requirements and using data and metrics to draw business insights
  
• Experience with SQL or ETL
  
• 2+ years of tax, finance or a related analytical field experience
  

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• Knowledge of Python, VBA, Macros, Selenium scripts
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.