BizOps Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer I

The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer.

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.

Team Specific Skills:

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all these aspects of the role:

• Operational Readiness Architect:
  

o Serve as the primary contact responsible for the overall application health, performance, and capacity.

o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

• Site Reliability Engineering:
  

o Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.

o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.

o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

• DevOps/Automation:
  

o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

o Increase automation and tooling to reduce toil and manual intervention.

• ITSM Practices:
  

o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

Role Qualifications

The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding , or equivalent practical experience.
  
• Coding or scripting exposure.
  
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
  
• Experience with algorithms, data structures, scripting, pipeline management, and software design
  
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  
• Interest in designing, analysing, and troubleshooting large-scale distributed systems.
  
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
  
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
  
• Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.
  

Equal opportunities considerations

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Preferred Qualifications:

• Coding experience in one or more of the following: C++, Java, Python, Go
  
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
  
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  
• Experience in a SRE role or related field.
  
• Background on cloud native tooling and orchestration technologies (Kubernetes preferred).
  
• Experience in Monitoring tools such as Splunk, Dynatrace.
  
• Experience with Java, J2EE, WebServices SOAP/REST, Spring/Spring Boot is a plus.
  
• Experience in production support environments and ITIL processes.
  
• Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
  
• Developing and maintaining cloud solutions on Azure, GCP, or AWS in accordance with best practices.
  
• Understanding of:
  

o Client-server relationships

o Network concepts Layer 1 to Layer 3

o Stack trace analysis -TCP dumps, heap dumps, CPU/memory analysis, thread dumps.

o Load balancers and application firewalls.

o Operating System navigation.

o Logging and monitoring methods, standards, and tools.

o High availability and business continuity planning

o Caching concepts

o Configuration management

Great to have:

• Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
  
• Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level.
  
• Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application.
  
• Azure DevOps , Azure Cloud Developer certificate is preferred.
  
• Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
  
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions
  

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
  
• Ensure the confidentiality and integrity of the information being accessed;
  
• Report any suspected information security violation or breach, and
  
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.