Employment Type: Full-Time
Experience Required: Minimum 5 Years
Qualification: Bachelor’s Degree (MBA Preferred)
Industry: Financial Services / Chit Funds / NBFC
We are seeking a highly motivated and experienced
Branch Head to take full ownership of branch performance. This role requires strong leadership, business acumen, and a target-driven mindset to oversee sales, collections, team supervision, customer relationship management, and daily branch operations.- Take complete responsibility for branch business performance, including sales and collection targets.
- Recruit, train, lead, and motivate branch staff including Sales Executives, Admin, and Customer Support teams.
- Monitor daily business activity and implement strategies to improve performance.
- Achieve monthly targets in chit registrations, renewals, and due collections.
- Review staff performance, ensure target adherence, and manage underperformance through corrective measures.
- Ensure operational and documentation compliance as per company standards.
- Build and maintain strong relationships with existing customers while driving new customer acquisition.
- Ensure adherence to SOPs, audit standards, and timely reporting to senior management.
- Handle customer grievances, operational issues, and ensure smooth day-to-day branch functioning.
- Coordinate with HO departments including Sales, Finance, HR, and Legal for business and compliance alignment.
- 100% achievement of monthly sales and collection targets
- 97%+ regular bucket collection
- ≤10% staff attrition at branch level
- 100% compliance with SOPs, audits, and internal policies
- 100% accuracy and timeliness of reports and updates
Monday to Saturday | 9:00 AM – 6:00 PM
Competitive salary with performance-based incentives
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
Salary
Hourly based
Location
KL , India Ettumanur, KL, India
KL , India Ettumanur, KL, India
