Business Support Coordinator (Invoice Specialist)

The Business support team manages the booking, certificate and invoice process for Maersk Training centres across the globe. This role is responsible for managing and validating invoices within Business Central (BC) and ADM (Administrate) systems, understanding of how invoice processing impacts business cash flow and ability to identify patterns in invoice discrepancies and their root causes, monitor and report on key invoice processing metrics (accuracy, timeliness, exception rates) and conduct root cause analysis for recurring invoice issues.

This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, structured environment. The candidate will collaborate with internal teams, ensure compliance with SOPs, and contribute to continuous process improvements.

• Validate and process invoices in Business Central and ADM systems.
  
• Interact with internal stakeholders to resolve invoice discrepancies.
  
• Document all interactions clearly and perform necessary follow-ups.
  
• Analyse incoming documents for completeness and accuracy.
  
• Correct and reprice invoices to ensure accurate checkout.
  
• Adhere to structured SOPs to maintain consistency and compliance.
  
• Identify and implement process improvements to enhance efficiency.
  
• Support departmental innovation and continuous improvement initiatives.
  
• Prepare, review, and send information related to care services and providers.
  
• Collaborate effectively within a team to meet shared goals.
  

• Graduate degree in a non-technical field (e.g., B.A., B.Com).
  
• Minimum 4 – 5 years of back-office operations experience in financial services.
  
• At least 3 years of experience in invoice adjudication or validation.
  
• Strong understanding of end-to-end invoice processes from receipt to payment
  
• Knowledge of upstream processes (purchase orders, contracts, service delivery) and downstream impacts (payments, vendor relationships, cash flow)
  
• Advanced Excel Skills:
  

+ VLOOKUP/XLOOKUP, INDEX-MATCH, IF, SUMIFS

+ Pivot Tables, Conditional Formatting

+ Power Query (preferred)

• Excellent written communication and interpersonal skills.
  
• Detail-oriented with strong data analysis capabilities.
  
• Ability to prioritize tasks and meet deadlines independently.
  
• Flexible and adaptable in a dynamic work environment.
  
• Familiarity with systems and tools such as:
  

+ Business Central (BC), ADM (Administrate) or similar tools

+ MS Office Suite (Word, Excel, PowerPoint)

• Experience working within structured SOP environments.
  
• Commitment to continuous learning and process innovation.
  
• Proven excellence in customer service and cross-functional collaboration.
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.