Call Support Executive

At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 30 dynamic professionals to join us! If you have a passion for helping others, a go-getter attitude, and the drive to succeed, this is your chance to be part of a high-energy team and skyrocket your career!

• Call Support: Handle inbound and outbound learner calls to assist with queries and concerns.
  
• Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
  
• Student Assistance: Guide learners on course navigation, material access, and platform usage.
  
• Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
  
• Process Improvement: Identify recurring issues and suggest improvements for a better user experience.
  
• Team Collaboration: Work closely with tech and product teams to streamline customer interactions.
  

• Education: Bachelor's degree preferred (any discipline).
  
• Communication: Strong verbal and written skills in English and Hindi.
  
• Customer Focus: Passion for helping customers with a problem-solving mindset.
  
• Tech-Savvy: Basic understanding of digital tools and learning platforms.
  
• Patience & Empathy: Ability to handle customer concerns professionally.
  
• Experience: 0–3 years in a call support role (Freshers are welcome!).
  

• Fast-Growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
  
• Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
  
• Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
  
• Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
  
• Make an Impact: Help shape the future of education and empower learners across the country.
  

Job Type: Full-time

Pay: ₹15,000.00 - ₹33,000.00 per month

Benefits:

• Provident Fund
  

Application Question(s):

• Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you've used?
  
• Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
  
• Do you have a personal laptop that you can bring to work ?
  
• Could you please share your most recent take-home (in-hand) monthly salary?
  
• This role is based out of our Salt Lake Sector 5 office (11:00 AM – 8:00 PM shift). Are you comfortable commuting to this location and working on Sundays with a rotational week off?
  

Language:

• English (Required)
  

Work Location: In person