Work Mode: Work from Office
Shift: 24/7 Rotational shift
- Handle customer queries via live chat, email, or messaging platforms in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot customer issues and ensure first-contact resolution wherever possible.
- Maintain a polite, empathetic, and professional tone throughout interactions.
- Record customer interactions and update CRM tools.
- Escalate complex issues to the appropriate department when needed.
- Meet performance metrics such as response time, resolution time, and customer satisfaction.
- Education: Graduate
- Experience: Freshers and experienced candidates are welcome.
- Excellent written communication skills in English.
- Fast typing speed with accuracy.
- Strong problem-solving skills and customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM tools, ticketing systems, or chat platforms preferred.
Job Types: Full-time, Fresher
Pay: ₹23,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Are u comfortable with 24/7 rotational shift ?
Education:
- Bachelor's (Preferred)
Experience:
- chat support: 1 year (Preferred)
Location:
- Noida, Uttar Pradesh (Preferred)
Work Location: In person
+91 9432511514
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
