Employment Type: Full-time
We are seeking a polite, detail-oriented, and customer-focused
Collection Executive to handle student fee recovery and maintain healthy client relationships. The role involves managing inbound and outbound calls, resolving payment-related concerns, and ensuring smooth collection processes without high-pressure targets.- Make and attend calls to students/customers regarding pending fees or dues.
- Handle conversations with professionalism, empathy, and authenticity.
- Identify issues or objections and provide suitable solutions to ensure timely recovery.
- Maintain accurate records of all calls, payments, and follow-ups in spreadsheets/databases.
- Build and maintain positive relations with students/customers while ensuring payment compliance.
- Coordinate with the internal accounts and operations team for timely updates.
- Share daily/weekly reports with management regarding collection status.
- Minimum 6 months – 1 year of experience in recovery, collection, or customer support (education sector preferred).
- Excellent communication and listening skills (Hindi & English).
- Ability to work under heavy call flow and manage time effectively.
- Strong negotiation and problem-solving skills.
- Basic computer knowledge (MS Excel/Google Sheets).
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹26,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Language:
- English (Required)
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
Salary
Hourly based
Location
UP , India UP, India
UP , India UP, India
