Community Manager/Guest Relations

Nestled in the heart of Bandra, our premium restaurant blends world-class cuisine with Mumbai's vibrant cultural spirit. We are more than just a dining destination — we’re a community hub for food lovers, influencers, artists, and tastemakers. We are seeking a warm, dynamic, and people-focused professional to be the face of our brand and elevate the guest experience.

The Community & Guest Relations Manager is the primary point of contact for guests and plays a pivotal role in crafting unforgettable experiences. This person will also spearhead community engagement initiatives, collaborate with local influencers, and manage VIP relationships — ensuring every guest feels like a valued part of our family.

• Greet and engage guests with a warm, professional, and approachable demeanor
  
• Ensure all guests receive exceptional service from reservation to farewell
  
• Handle special requests, complaints, or feedback with tact and resolution-oriented mindset
  
• Maintain VIP guest profiles and preferences
  
• Work closely with the floor team to ensure service excellence across every touchpoint
  

• Build and maintain relationships with regulars, influencers, artists, and community members
  
• Organize and host special events, tastings, collaborations, and invite-only evenings
  
• Leverage social media presence by coordinating with the marketing team for community-driven campaigns
  
• Identify local partnerships and activations to boost brand visibility and engagement
  

• Maintain guest feedback logs and report insights to management
  
• Collaborate with reservations, service staff, and marketing to ensure seamless operations
  
• Support loyalty programs, guest follow-ups, and personalized service initiatives
  

• Bachelor’s degree in Hospitality, PR, Communications, or a related field
  
• Minimum 3 years experience in a similar guest-facing role in luxury hospitality or fine dining
  
• Excellent communication and interpersonal skills
  
• Strong organizational and event planning abilities
  
• Familiarity with CRM systems and reservation platforms (e.g., Petpooja, Zomato Book, or SevenRooms)
  
• High emotional intelligence and a calm, solution-focused demeanor under pressure
  

• A vibrant, fast-paced work culture in one of Mumbai’s most iconic neighborhoods
  
• Opportunities to network with top clientele, celebrities, influencers, and artists
  
• Competitive pay, performance bonuses, and growth opportunities
  
• Meals on duty, staff discounts, and more perks
  

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person