Customer Engagement Specialist

Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.

• Customer Calling & Engagement:
  
• Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
  
• Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
  
• Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
  
• Online Review & Reputation Management:
  
• Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
  
• Handle negative reviews proactively and professionally, converting them into positive customer experiences.
  
• Collect, coordinate, and publish high-quality video testimonials of satisfied users.
  
• Collaboration with Digital Marketing & Creative Teams:
  
• Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
  
• Collaborate with the creative team to develop engaging content based on user feedback.
  
• Generate periodic reports on customer feedback, app performance, and review trends.
  

• Proven experience in customer engagement, call center, customer support, or digital reputation management role.
  
• Strong calling skills with confidence in speaking Hindi and English fluently.
  
• Additional regional language skills (Kannada, Marathi, Telugu) are a significant plus.
  
• Excellent verbal and written communication skills.
  
• Good understanding of App Store Optimization (ASO) and digital marketing basics.
  
• Ability to professionally handle and convert negative feedback into positive engagement.
  
• Good problem-solving skills and customer-oriented mindset.
  
• Comfortable coordinating with multiple teams (Digital Marketing, Operation Team, Tech Support).
  

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
  
• Prior experience in fintech or app-based services is a strong advantage.
  
• Familiarity with analytics tools like Google Play Console, App Annie, or Sensor Tower.
  

• Dynamic work environment
  
• Opportunity for growth in the fintech and digital marketing space
  
• Competitive salary with performance incentives
  

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
  
• Health insurance
  
• Paid sick time
  
• Provident Fund