Customer Engagement Specialist

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you!

• Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
  
• Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
  
• Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
  
• Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
  
• Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools
  
• Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients
  

• Exceptional written and verbal communication skills
  
• Continuous learning mindset, readily absorbing new information and adeptly explaining complex concepts to Clients with clarity
  
• Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery
  
• Consistently positive, empathetic, and professional demeanors when interacting with clients
  
• Proficiency in managing & multitasking across various communication platforms
  
• Commitment to maintaining client confidentiality and data protection
  
• Strong sense of time management efficiently prioritizing tasks
  
• Ability to work independently in a dynamic startup environment
  

Job Type: Full-time

Pay: From ₹230,000.00 per year

Benefits:

• Health insurance
  
• Provident Fund
  

Work Location: In person