We are looking for a proactive and customer-oriented
Customer Relations Manager to join our team. The ideal candidate will ensure customer satisfaction, resolve queries, and build strong relationships with our clients.- Handle customer communication via phone, email, and chat.
- Assist customers in selecting the right products and provide buying support.
- Troubleshoot order creation and payment issues.
- Coordinate with internal teams for order dispatch and delivery.
- Resolve customer issues and complaints with clarity and professionalism.
- Promote new offers, launches, and promotions.
- Prior retail sales experience is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Experience with in-person and phone-based customer service.
- Ability to manage and resolve customer queries effectively.
- Email your CV and current salary to: shally@mbkb.org
Job Type: Full-time
Pay: ₹360,000.00 - ₹500,000.00 per year
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary
Hourly based
Location
HR , India HR, India
HR , India HR, India
