We are looking for a
Customer Relationship Officer to manage and enhance interactions with students kitchen. The CRO will handle queries, coordinate with delivery platforms, resolve complaints, and ensure a smooth and satisfying student experience. This role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced food service environment.- Act as the first point of contact for customers through calls, chats ,emails & in person.
- Resolve Student complaints quickly and professionally, ensuring satisfaction.
- Coordinate with kitchen staff, dispatchers to ensure timely and accurate order fulfillment.
- Maintain records and update feedback logs for service improvement.
- Prepare daily/weekly reports on customer feedback, complaints, and resolutions.
- Suggest ideas to improve student satisfaction and retention.
- Graduate in Hospitality, Business Administration, or a related field (preferred).
- Experience in customer service, food delivery support, or hospitality sector (preferred in cloud kitchen/restaurant setup).
- Strong communication and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Ability to multitask and perform under pressure.
- Basic computer and MS Office skills.
- Requires flexibility to work in shifts, weekends, and peak hours.
Job Type: Full-time
Pay: ₹25,000.00 - ₹28,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
Salary
Hourly based
Location
TN , India TN, India
TN , India TN, India
