We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.
Receive and manage all inquiry calls efficiently.
Keep proper follow-ups using CRM software.
Coordinate with the service and marketing teams.
Handle inbound inquiries, provide product/service information, and resolve customer queries.
Schedule follow-ups and maintain regular communication with leads.
Maintain call logs, CRM entries, and daily reporting to the manager.
Requirements:
Strong communication and interpersonal skills.
Ability to handle calls professionally and build good customer relationships.
Comfortable using CRM tools for follow-ups and reporting.
Self-motivated, target-driven, and proactive in approach.
Prior experience in customer service/tele-calling will be an added advantage.
Perks & Benefits:
Fixed salary with incentives for performance.
Opportunity to work with a growing and dynamic company.
Learning and career growth opportunities.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Language:
- English (Preferred)
- Hindi (Preferred)
- Bengali (Required)
Work Location: In person
+91 8100009559
Salary
Hourly based
Remote Job
Worldwide
WB , India
