Customer Service Support Advisor

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Job Req ID: 49363

Posting Date: 5 Aug 2025

Function: Business Services & Operations

Unit: Finance & Business Services

Location:

Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

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The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

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1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.

2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.

3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.

4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.

5. Refers any issues outside of procedures to a more senior sales advisory professional.

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Collaboration

Negotiation

Contract Management

Customer Service

Relationship Building

Requirements Analysis

Customer Relationship Management

Solution Selling

Decision Making

Growth Mindset

Customer Experience

Inclusive Leadership

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I inspire and build trust through self-awareness, honesty and integrity.

I take the right decisions that benefit the broader organisation.

I execute brilliantly on clear priorities that add value to our customers and the wider business.

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

I experiment and identify opportunities for growth for both myself and the organisation.

I build diverse future-ready teams where all individuals can be at their best.