We are seeking a
D2C & Customer Support Executive who will be the first point of contact for our customers, ensuring smooth resolution of queries, accurate order management, and a delightful post-purchase experience. The role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.This is a great opportunity for someone with
2+ years of experience in D2C/e-commerce or customer support, who is tech-savvy, has strong communication skills, and can quickly adapt to new tools and processes.· Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.
· Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
· Coordinate with logistics partners to resolve shipment and delivery issues.
· Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
· Assist in implementing pricing checks and discount updates on the website.
· Monitor inventory levels for the warehouse and flag replenishment needs proactively.
· Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.
· 2+ years of experience in D2C/e-commerce customer support or operations.
· Excellent written and verbal communication skills.
· Tech-savvy with ability to quickly learn and adapt to new tools.
· Detail-oriented, organized, and proactive in problem-solving.
· Comfortable working in a fast-paced, cross-functional environment.
Job Type: Full-time
Pay: ₹25,000.00 - ₹29,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
- English (Preferred)
Location:
- Andheri East, Mumbai, Maharashtra (Preferred)
Work Location: In person
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
