Location: Marol, Mumbai
Salary: Up to ₹28,000/month
We are looking for a proactive
D2C & Customer Support Executive to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.If you have
2+ years of experience in D2C/e-commerce or customer support, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.- Resolve customer queries and escalations via WhatsApp, email, and calls with empathy and efficiency.
- Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
- Coordinate with logistics partners to resolve shipment and delivery issues.
- Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
- Assist in implementing pricing checks and discount updates on the website.
- Monitor inventory levels for the warehouse and flag replenishment needs proactively.
- Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.
- 2+ years of experience in D2C/e-commerce customer support or operations.
- Excellent written and verbal communication skills.
- Tech-savvy with ability to quickly learn and adapt to new tools.
- Detail-oriented, organized, and proactive in problem-solving.
- Comfortable working in a fast-paced, cross-functional environment.
Job Types: Full-time, Permanent
Pay: ₹18,129.91 - ₹28,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
