Duty Manager

The Hotel Duty Manager at AKoya Hotels is a key leadership role responsible for the smooth and efficient operation of the hotel during their assigned shift. This position acts as the "Manager on Duty," overseeing all hotel departments, ensuring guest satisfaction, and handling any operational issues or emergencies that may arise. The Duty Manager is the main point of contact for guests and staff, ensuring a high standard of service and a seamless guest experience.

• Act as the main point of contact for all guest inquiries, requests, and complaints, ensuring prompt and professional resolution.
  
• Proactively engage with guests, building rapport and ensuring their needs are met to enhance their stay.
  
• Handle and resolve difficult situations or escalated guest complaints with a calm, empathetic, and professional demeanor, offering appropriate solutions and follow-up.
  
• Manage the check-in and check-out process, ensuring efficiency and accuracy.
  
• Ensure the front desk team provides a welcoming and professional atmosphere for all guests.
  

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  
• Conduct regular walk-throughs of the hotel's public areas to ensure cleanliness, safety, and adherence to brand standards.
  
• Coordinate with other department heads to ensure seamless communication and a unified approach to guest service.
  
• Monitor room availability and manage room assignments, including handling overbookings and special requests.
  
• Manage and reconcile financial transactions, including cash handling, credit card payments, and daily revenue reports.
  

• Supervise, motivate, and mentor the front desk and other on-duty staff.
  
• Conduct pre-shift briefings to communicate daily goals, occupancy forecasts, and any special events or VIP arrivals.
  
• Assist with staff training and development, ensuring all team members are well-versed in hotel policies, procedures, and service standards.
  
• Ensure staff are well-presented and adhere to the hotel's grooming and conduct policies.
  
• Address minor employee performance issues or conflicts and report significant concerns to the General Manager.
  

• Act as the primary point of contact for any emergency situations, including medical incidents, fires, or security threats.
  
• Implement and enforce the hotel's security and safety protocols.
  
• Maintain accurate records and prepare detailed incident reports for management.
  
• Ensure all safety and security equipment is in working order.
  

• Prepare and submit a detailed shift report at the end of each duty, summarizing key activities, guest feedback, and any operational issues.
  
• Monitor and analyze key performance indicators (KPIs) such as guest satisfaction scores and occupancy rates.
  
• Maintain accurate guest records and profiles in the hotel management system.
  
• Assist in creating and managing staff schedules as needed.
  

Job Type: Full-time

Pay: ₹30,000.00 - ₹38,000.00 per month

Work Location: In person