End User Computing Analyst

Position Objectives

· Ensure smooth functioning of end-user systems (laptops, desktops, printers, and related devices) to enable seamless productivity.

· Provide technical support and administration of Microsoft 365, Active Directory, and SharePoint, ensuring system availability, access management, and data security.

· Setting up standards, processes, and best practices for end-user computing at BSIF.

· Act as the single point of contact for troubleshooting, escalations, and continuous improvement in IT support for business users

Indicative Responsibilities

· Manage and provide L1/L2 support for laptops, desktops, printers, IoT devices, Biometrics and other end-user devices.

· Handle installation, configuration, and troubleshooting of Microsoft 365 applications (Outlook, Teams, OneDrive, etc.).

· Administer and maintain Active Directory, including user provisioning, access control, and security compliance.

· Maintain Asset Inventory with complete traceability details

· Provide SharePoint, Exchange Email Security, Intune, MDM, Certificate Authority, DNS/DHCP administration support, including site creation, permission management, and issue resolution.

· Ensure updated Security and compliance deliverables like update the AV/EDR to latest version, endpoint patching

· Ensure timely resolution of incidents, service requests, and escalations, maintaining high service standards.

· Create and maintain EUC documentation including SOPs, FAQs, and knowledge base articles.

· Collaborate with IT Infrastructure and Security teams to ensure compliance with organizational IT policies.

· Lead vendor coordination for procurement, AMC, and service contracts related to EUC devices.

· Mentor and guide junior team members (if applicable) and ensure adherence to SLA-based support.

Coverage / Sub functions

· End User Computing (Laptops, Desktops, Printers)

· Microsoft 365 (Outlook, Teams, OneDrive, Office apps)

· Active Directory & User Management

· Email Exchange, SharePoint, Intune, MDM Administration

· EUC Vendor & Asset Management.

Key Skills & Competencies

· Strong knowledge of laptop/desktop troubleshooting (Windows OS environment).

· Hands-on in Active Directory & Microsoft 365 administration.

· Good understanding of SharePoint features, workflows, and permission models.

· Printer and peripheral device management.

· IT asset management and inventory tracking.

· Ability to prioritize, multitask & handle escalations.

· Strong communication and customer service orientation.

Key Behavioural Traits

A founding member at BSIF:

• Understand that Integrity, open & honest demeanour (transparency) & fair conduct is non-negotiable.
  
• Learns on the job, evolves with the role & navigates uncertainty with perpetual optimism
  
• Holds the “team above selfâ€; “gets along†& finds common ground in the best interest of all our stakeholders
  
• Is frugal and uses scarce resources wisely
  
• Has an “owners’ mindsetâ€
  
• Is self-motivated / passionate, self-disciplined, has a continuous improvement mindset, doesn’t need to be told what to do & never says “that’s not my jobâ€
  
• Owns the task in entirety (even if involves other functional areas), has an eye for detail & an ability to incorporate all points of view and take matters to closure
  
• Is of service to her/his teams who chose to work with them (applicable for managers)
  

Qualifications

· Graduate in IT / Computer Science or equivalent.

· Minimum 5 -10 years of experience in End User Computing, IT Support, or related areas.

· Relevant certifications (Microsoft O365, Active Directory, or equivalent) preferred.

Location

Mumbai (work from office)

About Bima Sugam:

Pursuant to the “Insurance Regulatory and Development Authority of India (Bima Sugam - Insurance Electronic Marketplace) Regulations, 2024†dated 20 March 2024,

Bima Sugam India Federation (BSIF) has been established as a “not for profit company†formed under section 8 of the Companies Act, 2013. The main objective of the Company is to establish, facilitate, develop, operate and maintain the “Insurance Electronic Marketplace†as a robust Digital Public Infrastructure with open standards and interoperable platforms, enabling seamless integration with various services to facilitate inter purchase, sale, servicing of insurance policies, settlement of insurance claims, grievance redressal and other related matters as permitted under the objects of the company. The platform is aimed at digitizing insurance in India and potentially becoming the first of its kind globally. This is an insurance industry led initiative and the shareholding of the Company shall be widely held amongst Life Insurers, General Insurers and Health Insurers with no single entity having controlling stake.

BSIF is committed to building a

“people-first†workplace, focussed on organization’s performance & on people outcomes. We are in the process of building our founding team, a team bound by a sense of mission and inspired by BSIF’s social objective. We seek to attract the best talent from various industry domains (including but not limited to Insurance & Financial Services, Tech Led New Age Economy Companies, FMCG companies etc.) to live their potential as well as to contribute to a noble cause.

Job Types: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Benefits:

• Flexible schedule
  
• Health insurance
  

Application Question(s):

• What is your total work experience?
  
• What is your experience in End User Computing (EUC) Analyst?
  
• What is your current CTC?
  
• What is your expected CTC?
  
• What is your notice period?
  
• Which industry are you currently working in?
  

Insurance

Financial Services

Startup

Big 4

Others(Name it)

• Are you comfortable to travel to Powai?
  
• Are you comfortable to work from Office
  

Work Location: In person