Purpose / Job summary Responsible for accurate day-to-day collection of FEES , accounting in Tally and the school ERP, end-to-end fee management (collection, reconciliation, concessions, refunds), vendor & staff payment support, and maintaining audit-ready records while ensuring excellent parent communication and adherence to statutory and school policies.
Key responsibilities
Fee Management (Fee-in-Charge)
Collect fees (cash, cheque, online) and issue receipts immediately.
Follow the Fee Collection SOP at all times.
Maintain manual and ERP records for every fee transaction; update ERP within stipulated timelines.
Maintain concession, waiver records; maintain admission withdrawal register, student file updates, fee category and section-change records.
Maintain and update EWS balances list on the designated OneDrive/Excel location.
Reconcile fee collections against bank deposits and ERP records daily.
Prepare daily / weekly / monthly fee collection and reconciliation reports for management.
Handle parent queries related to fees, dues, refunds, concessions via and ensure ownership of replies.
Send timely reminders/notifications for pending dues via voice, chat, and email per process; coordinate reminders with class teachers.
Maintain polite, professional communication with parents and escalate unresolved issues to management.
Submit overdue reports and follow-up status to management regularly.
Compliance & Audit
Ensure transparent fee handling aligned with school policy and Fee SOP.
Maintain secure custody of fee receipts, cash, and cheque books.
Provide records and reports as required for audits; ensure audit queries are responded to promptly.
Maintain confidentiality of financial and sensitive records.