Job Description: Floor Manager cum Social Media support
- Supervise daily front-of-house operations, ensuring smooth service and customer satisfaction.
- Greet and interact with customers, address feedback, and resolve complaints professionally.
- Coordinate with kitchen and service staff to maintain timely service and high-quality standards.
- Train, guide, and motivate staff to deliver excellent hospitality.
- Monitor hygiene, cleanliness, and safety standards across the restaurant.
- Manage reservations, table allocations, and special customer requests.
- follow and Execute engaging social media content strategies across platforms (Instagram, Facebook, etc.).
- Capture and post photos/videos of dishes, ambience, events, and special promotions.
- Respond promptly to customer queries, comments, and reviews online.
- Plan and run digital campaigns to increase brand visibility and footfall.
- Collaborate with the management team for seasonal promotions and campaigns.
- Proven experience in restaurant floor management and/or customer service.
- Strong understanding of hospitality, customer handling, and team leadership.
- Familiarity with social media platforms and content creation.
- Basic photography/videography skills are an added advantage.
- Excellent communication and interpersonal skills.
- Ability to multitask and balance both operational and digital responsibilities.
- Flexibility to work evenings, weekends, and holidays as required.
- Bachelor’s degree/diploma in Hospitality Management, Marketing, or related field.
- Prior experience in F&B industry and social media management.
- Fluency in English and Malayalam.
- Competitive salary based on experience.
- Performance-based incentives.
- Complimentary meals during shifts.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
Work Location: In person
Salary
Hourly based
Location
KL , India KL, India
KL , India KL, India
