Front Desk Executive

Gym Front Desk Executive is the face of a gym. They play a critical role in providing a first-class experience to members, prospective members and visitors to our facility. They enroll new members, greet members and guests, answer phones, schedule appointments, and perform other administrative tasks to ensure that the gym runs smoothly. Gym Front Desk Executive may also be responsible for handling customer complaints or questions about services or equipment.

The main functions of the post holder are:

· Provide exceptional customer service experience to all members, non-members and users of the facility

· Enrolling new members and assisting current members with their queries

· Greeting members and users of the gym as they come through reception

· Checking in members and verifying memberships and updating the software on regular basis.

· Registering prospective members and guiding them to the correct person

· Providing information on classes and availability

· Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties

· Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre

· Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities

· Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times

· Handling telephone enquiries, recording messages from incoming calls and transferring calls

· Maintaining a clean and tidy environment, both behind and in front of the counter

· Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department

· Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation

· Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager

· Candidate should be flexible to work at below mentioned timing

· Morning: 6 am to 3 pm

· Evening: 1 pm to 10 pm

Good incentives on target achievement

Good work life balance

Contact No. 7681965926

Email helpdesk@swanco.in

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Application Question(s):

• How many years of sales experience do you have?
  

Education:

• Bachelor's (Preferred)
  

Experience:

• total work: 1 year (Preferred)
  

Work Location: In person