Guest Relations Executive

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Job Description

• Assist guests with check in and checkout, and other cashiering duties
  
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
  
• Handle guests’ mails, messages, and answering phone calls
  
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  
• Comply with hotel and department policies and procedures at all times
  
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  
• Attend daily briefings and relevant departmental meetings
  
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
  
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
  
• Ensure cleanliness and appearance of Front Desk and related areas
  
• Establish awareness of the Hotels fire and emergency procedures
  
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
  
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
  
• Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP
  
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
  

Qualifications

• University degree preferred
  
• Minimum 2 years hotel front office experience in a luxury background
  
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
  
• Technical knowledge in Front Office operations
  
• Basic supervisory skills, verbal and written skills, planning, decision making, training and development
  
• Read, write, speak English fluently
  
• Well groomed with leadership quality
  
• Able to work in a team, good interpersonal and communication skills
  
• Detail-oriented, organized and very flexible with working extended hours
  
• Energetic with positive attitude
  
• Able to work under pressure and independently
  

Additional Information*

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.