Guest Service Personnel -GE SKPR

Ø Attend to guests courteously and deal promptly with their requests and queries.

Ø Have detailed information about all activities in the resort.

Ø Ensures compliance with the departmental BRISOP.

Ø Welcome guests during check-in and giving a fond farewell to guests while checkout.

Ø Handling guest complaints and concerns in an efficient and timely manner.

Ø Overseeing VIP guests, arrivals and departures.

Ø Coordinating and multi-tasking job duties in a busy environment.

Ø Have detailed information regarding arrivals and room requirements.

Ø Have up to date information on daily room occupancy

Ø Providing excellent customer service as per hotel standards.

Ø Greeting guests as they enter and exit the hotel.

Ø Providing information regarding the resort, town attractions, activities, etc.

Ø Check on VIP https://setupmyhotel.com/homepage/hotel-management-glossary/book.html, complete their pre-registration formalities.

Ø Maintain up-to-date information on https://setupmyhotel.com/homepage/hotel-management-glossary/room-rate.html, current https://setupmyhotel.com/homepage/hotel-management-glossary/promotions.html, offers, and https://setupmyhotel.com/homepage/hotel-management-glossary/package.html.

Ø Co-ordinate with https://setupmyhotel.com/homepage/hotel-management-glossary/housekeeping.html for clearing of rooms.

Ø Collect Guest feedback during guest departure along with his likes and dislikes.

Ø Ensure that all check-ins and https://setupmyhotel.com/homepage/hotel-management-glossary/check-out.html are handled smoothly without unnecessary delay or discomfort to any guest.

Ø Review arrival lists to welcome guests, and greet all guests personally.

Ø To check room allocation, amenities, and special requests.

Ø Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.

Ø Adhere to strict https://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-hotels/front-office-sop/179-sop-grooming-and-hygiene.html standards.

Ø Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance.

Ø Ability to understand and carry out verbal and written instructions and request clarification when needed.