IT Service Desk Technician

Bridge33 Capital is a fast-growing, vertically integrated private equity firm focused on open-air strip retail.

We are seeking an IT Service Desk Technician to work closely with our Technology Systems Manager.

Ideal candidates must have a passion for technology and enjoy helping others solve technical issues.

Exhibit a willingness to learn, flexibility, and perseverance to carry out duties and responsibilities. And demonstrate initiative, good judgment, creativity, discretion, and thoroughness

• First point of contact for technical support requests
  
• Troubleshooting software and hardware issues in a Windows-based environment
  
• Document any troubleshooting performed and the ultimate resolution to the request in Jira
  
• Triage & escalate as appropriate
  
• Assist with IT Onboarding. Create accounts, set up laptops remotely, and meet with all new hires on their first day to set up and personalize all the Bridge33 platforms to be used daily, and provide an overview of the use case for each.
  
• Document updated or newly developed processes & procedures in an internal knowledge base
  
• Work with the broader Information Technology team on software implementation/retirement, process improvements, and other items as required
  
• Perform other duties as assigned
  

• Operate with a high degree of quality, efficiency and effectiveness
  
• Maintain accurate and organized documentation in electronic filing systems, such as Dropbox
  
• Collaborate with internal and external stakeholders to resolve issues and address inquiries in a timely manner
  
• Work on ad hoc projects and initiatives as needed, including projects where there may be ambiguity or which do not have clearly established processes to reference
  
• Maintain and update technology related information in the prescribed standards and systems
  
• Flexibility to support different business units within the Company and to prioritize and balance different responsibilities
  
• Effectively and clearly track and communicate the status of workflow tasks to management
  

• Degree in IT or related field
  
• 2- 5 years of proven experience in IT Support
  
• Experience with:
  
• + Troubleshooting Windows 10 and/or 11 Pro
  

+ Azure AD/Entra ID

+ Intune/Endpoint Manager

+ Jira is a plus

• Excellent attention to detail
  
• Needs to have solid experience troubleshooting Windows systems.
  
• Have experience with researching solutions on the internet.
  
• Needs to be able to work an issue to resolution with minimal input.
  
• Strong organizational, analytical, and problem-solving skill
  
• Prior experience working U.S. hours and shifts
  

• Fully remote
  
• Fluent in English
  
• Will work 8:00 AM to 5:00 PM US Pacific Time (PST)