Lead Administrator - L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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NexThink Administrator

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Role & Responsibilities

Describe the Challenges, Key

Result Areas, Decisions he can

make, Team Size, Future growth

in our organization.

Give the Project/Account

Description, wherever possible,

else describe the activities

scheduled in the

Project/Account.

Mandatorily specify the

domain/technology areas the

candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) • Proactively analyse the Nexthink environment for the issues/impediments • Create a Case Study for the client presentation and Implementation later • Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer • Ability to create a category, investigation and perform Remote Actions using Nexthink • Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist • Create SOPs and KB articles • Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies • Create scripts in powershell for Nexthink Act modules (Optional). • Review Nexthink Engineering/Deployment project plan and progress

Required Candidate Profile

(Job Requirements/Descriptions)

[Mandatory to specify what

Domains/technology

areas/skills/projects the

candidate should have worked

on.

What Knowledge of job,

Market/Industry knowledge he

must possess.

Specify the required skill levels

he must possess w.r.t

Communication, Team

Management, Business

Development. Etc.

Describe in detail what his

current role should have been in

his current organization.] Profile: · Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid – On Premise or Cloud -SaaS) · Strong knowledge in Win 7 / Win 8 / windows 10 Operating System · Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management · Basic Knowledge of Intune and SCCM deployment · Ability to read logs · Good Customer orientation and coordination skills · Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. · Basic knowledge of Active Directory and Windows Servers · Basic understanding of networking concepts · Good Working knowledge in PowerShell scripting · Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified

2. Nexthink IT Support Module Certification – Mandatory 3. Nexthink IT Admin Module Certification - Mandatory

Education: 1. B.Sc, B.Tech or any Graduate with relevant experience

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• Resourcing
  

+ Forecast talent requirements as per the current and future business needs

+ Hire adequate and right resources for the team

+ Train direct reportees to make right recruitment and selection decisions

• Talent Management
  

+ Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

+ Build an internal talent pool of HiPos and ensure their career progression within the organization

+ Promote diversity in leadership positions

• Performance Management
  

+ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

+ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

• Employee Satisfaction and Engagement
  

+ Lead and drive engagement initiatives for the team

+ Track team satisfaction scores and identify initiatives to build engagement within the team

+ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

+ Exercise employee recognition and appreciation

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No Performance Parameter Measure

1 Operations of the tower SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management

2 New projects Timely delivery

Avoid unauthorised changes

No formal escalations

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Mandatory Skills: UxM - NexThink.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.