The Network Associate – L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network uptime, escalating unresolved issues, and ensuring smooth day-to-day operations.
- Monitor network devices, links, and services using NMS tools and respond to alerts.
- Provide L1 technical support for internet leased line, broadband, and enterprise customers.
- Handle incidents and service requests logged by customers through calls, emails, or ticketing systems.
- Perform basic troubleshooting of routers, switches, modems, and ONTs.
- Escalate unresolved issues to L2/L3 or vendor support as per SLA.
- Document incidents, resolutions, and escalation activities in ticketing tools.
- Coordinate with field engineers for on-site support.
- Ensure adherence to SLA response and resolution timelines.
- Perform health checks, link monitoring, and proactive fault identification.
- Assist in configuration of basic network devices under guidance from senior engineers.
- Basic understanding of TCP/IP, DNS, DHCP, Routing, Switching, VLANs.
- Knowledge of ISP technologies like FTTH, Broadband, Wireless, MPLS, Leased Line.
- Familiarity with NOC operations and monitoring tools.
- Good troubleshooting skills for Layer 1 (Physical), Layer 2 (Data Link), and Layer 3 (Network) issues.
- Strong communication and customer handling skills.
- Bachelor’s degree / Diploma in Computer Science, Electronics, IT, or related field.
- Certifications (preferred): CCNA, JNCIA, or equivalent.
- 0–2 years of experience in networking / ISP / telecom support.
- 24/7 shift operations (rotational shifts).
- Fast-paced ISP environment with strict SLA adherence.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Language:
- English., Tamil (Preferred)
Work Location: In person
Salary
Hourly based
Location
TN , India TN, India
TN , India TN, India
