Real-Time Fault Monitoring
- Monitor critical vehicle fault codes (via CAN bus/telematics platform) across the fleet in real-time.
- Categorize faults into L1 (minor), L2 (critical), and L3 (immobilized) and take immediate action based on severity.
- Raise and track incident tickets for all alerts.
- Guide drivers remotely over calls to troubleshoot basic issues (battery reset, fuse check, sensor alerts, etc.).
- Log all call interactions and escalate issues that cannot be resolved remotely.
- Identify and inform the nearest authorized dealer for faults that require physical inspection or vehicle immobilization.
- Share fault codes, location, and driver details with the dealer.
- Coordinate with service teams to ensure vehicle recovery or towing support when needed.
- Ensure timely creation, updating, and closure of support tickets in the system.
- Track tickets till resolution with clear documentation of steps taken and resolution time.
- Follow up on open/aging tickets and escalate as per SLA matrix.
- Prepare and submit Daily, Weekly, and Monthly reports on:
- Fault trends, ticket volumes, dealer responses, vehicle downtime, etc.
- KPI metrics like first-call resolution rate, SLA compliance, ticket aging, etc.
- Support management in ad hoc reporting and dashboards.
- Review dealer job cards post-service to validate actual repairs done.
- Identify potential cost avoidance through early intervention.
- Highlight repeat issues or unnecessary replacements to internal stakeholders.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Education:
- Diploma (Preferred)
Language:
- Hindi (Preferred)
Work Location: In person
Salary
Hourly based
Remote Job
Worldwide
Job Overview
Location
TN , India
