PSF Customer Relationship Executive

• Pre-Delivery Coordination:
  
• Oversee the pre-delivery inspection (PDI) process for all new vehicles, ensuring each car meets Hyundai’s strict quality standards before being delivered to customers.
  
• Coordinate with the service, parts, and sales teams to ensure timely preparation and delivery of vehicles.
  
• Monitor the end-to-end process of vehicle handovers, ensuring all customer-specific requirements are met.
  
• Customer Interaction & Relationship Management:
  
• Serve as the primary point of contact for customers during the pre-delivery process.
  
• Provide clear and transparent communication with customers regarding delivery timelines, service details, and any required follow-ups.
  
• Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.
  
• Point-to-Point Service Management:
  
• Manage the entire customer journey from service initiation to vehicle handover, ensuring a smooth and efficient transition.
  
• Track the progress of each vehicle's preparation, proactively addressing any delays or issues in the process.
  
• Ensure that all service requirements are fulfilled and any vehicle-related issues are resolved prior to delivery.
  
• Quality Assurance & Inspection:
  
• Perform or oversee detailed inspections to ensure the vehicle is free of defects and complies with Hyundai’s service and safety standards.
  
• Coordinate with the technical team to resolve any identified issues before the car is handed over to the customer.
  
• Document inspection results, repair orders, and any necessary corrective actions taken to ensure compliance with company standards.
  
• Service Documentation & Reporting:
  
• Maintain accurate and up-to-date records for each vehicle, including inspection reports, service logs, and customer communications.
  
• Prepare detailed reports on pre-delivery inspections and service performance for management review.
  
• Assist in generating data and analytics to assess service quality and customer satisfaction trends.
  
• Cross-Functional Collaboration:
  
• Collaborate closely with sales teams to understand customer preferences, delivery requirements, and vehicle customization.
  
• Work closely with the parts department to ensure that necessary parts are available for vehicle preparation and any last-minute fixes.
  
• Liaise with the service team to ensure that any technical issues are diagnosed and resolved before the vehicle is delivered to the customer.
  
• Continuous Improvement:
  
• Collect and evaluate customer feedback to identify areas for improvement in the pre-delivery service process.
  
• Implement continuous improvements to enhance service quality, reduce delivery times, and increase customer satisfaction.
  
• Stay updated on the latest Hyundai vehicle specifications, service technologies, and industry trends to continuously improve your service delivery.
  
• Experience:
  
• 2-4 years of experience in a customer-facing role, with a focus on automotive service, preferably with Hyundai Motors or similar automotive brands.
  
• Strong point-to-point experience managing the service process, with a focus on the entire customer journey.
  
• Experience in pre-delivery inspection and quality assurance in an automotive service environment.
  
• Skills & Competencies:
  
• Excellent communication skills, with the ability to clearly explain service processes, timelines, and technical information to customers.
  
• Strong organizational skills, with the ability to manage multiple vehicles, schedules, and tasks simultaneously.
  
• Excellent problem-solving and decision-making abilities to resolve issues promptly and ensure customer satisfaction.
  
• Attention to detail and a passion for delivering quality service.
  
• Technical Expertise:
  
• In-depth knowledge of Hyundai vehicles, their service requirements, and Hyundai’s pre-delivery service standards.
  
• Familiarity with automotive diagnostic tools and service management software.
  
• Strong understanding of vehicle inspection and quality control processes.
  
• Education & Certifications:
  
• High school diploma required; degree in Automotive Technology, Business Administration, or a related field is a plus.
  
• Certification in automotive service management or related fields is preferred.
  
• Familiarity with Hyundai-specific tools and systems is highly advantageous.
  
• Customer-Focused:
  
• A passion for delivering excellent customer service and maintaining long-term relationships with clients.
  
• Ability to handle customer concerns with professionalism and empathy.
  

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
  
• Paid time off
  

Language:

• English (Preferred)
  

Work Location: In person