Location: Dahisar(Mumbai)
Employment Type: Full-time
We are looking for a detail-oriented and analytical
Quality Analyst to assess the quality of services, processes, or products and ensure they meet organizational and industry standards. The ideal candidate will have strong observation skills, an analytical mindset, and a commitment to continuous improvement.- Monitor and review business processes, customer interactions, or system outputs for quality assurance.
- Identify issues, deviations, or gaps in processes and document findings accurately.
- Design and execute test plans (manual or automated) to validate system functionality (for IT roles).
- Evaluate customer service calls/emails/chats to ensure compliance with quality standards (for BPO).
- Audit documents, claims, or billing information for accuracy and compliance (for healthcare or medical billing).
- Provide clear, actionable feedback to team members to improve performance and quality metrics.
- Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues.
- Maintain records, reports, and dashboards to track quality metrics over time.
- Recommend process improvements or quality control procedures for higher accuracy and efficiency.
- Stay updated with industry best practices and compliance requirements.
- Bachelor�s degree in any discipline (preference for IT, business, or healthcare backgrounds).
- 1�3 years of experience in a quality analyst, QA tester, or auditing role.
- Strong attention to detail and excellent analytical skills.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
