o Communicate all brand related stories to customers as and where need arises
o Engage prospects in discussion and activities on Royal Enfield bikes
Ø
Vehicle Saleso Receive all web enquiries coming in DMS and calls for enquiries to dealership. Call and understand the requirements of each enquiry. Accordingly provide information, invite to store [set appointments], book a test ride [in store/ at home, office].
o Make sure that the customer receives a warm welcome at the showroom, is made comfortable and is offered appropriate refreshments
o Conduct need analysis with the customer, vehicle demonstration and test drives to create a unique product experience, making customers feel the need to buy RE
o Update customer details on the DMS on real time basis - Ensure data capture as per RECODE
o Facilitating test rides in store and at home/office
o Check for finance requirements, cross selling opportunities for apparel and accessories
o Ensure achievement of monthly sales targets
Ø
Customer Satisfactiono Own the customer satisfaction scores for the sales process
o Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, etc.
Ø
Post Booking Processo Confirm vehicle receipt in the system post PDI from PDI executive
o Carry out vehicle allocation as per norms, follow up with customer for confirmation of allocation, check with customer appropriate date for invoicing
o Prepare customer invoice, coordinate with customer, 3rd party finance executive for payment
o Finalize delivery date with delivery manager and customer
o Confirm with customer insurance requirements and process insurance
Job Types: Full-time, Part-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
You’re currently accessing MegaHiring N/A. If you’re looking for opportunities or advice in India, click the button below.