A Customer Care Executive serves as the primary point of contact between a company and its customers. This role involves handling inquiries, resolving complaints, providing product/service information, and ensuring a high level of customer satisfaction. The ideal candidate is empathetic, solution-oriented, and committed to delivering exceptional service.
- Respond promptly to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Provide accurate, valid, and complete information using the right tools and resources.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Education:
- Bachelor's (Preferred)
Work Location: In person
Salary
Hourly based
Location
MP , India MP, India
MP , India MP, India
