Senior HR Operations Manager

Job Title: Chief of Staff

Key Functions: Procurement, Admin & HR

Location: Pune

Company: Little Big World – A Chain of Corporate daycare centres in India

Type: Full-Time

Reporting to: Director /COO

Little Big World is one of India’s leading corporate childcare chains, committed to creating safe, nurturing, and engaging environments for young children of working parents. With a network of high-quality centres located within corporate campuses and business parks. We are a team of 300+ women spread over 22 branches in Pune, the rest of Maharashtra as well as Bengaluru and Hyderabad

We are seeking a strong operations leader to join our core team in Pune.

We are seeking an experienced professional to lead the Procurement, Administration, and Human Resource functions for our growing network of childcare centres. This is a senior managerial role ideal for someone who thrives in a multi-functional environment to streamline backend operations, manage people and vendors, and ensure all centres run efficiently and compliantly.

Thisrole will have 1 or 2 support staff reporting into this role but will be expected to get personally involved in delivering results ground up.

· Design and execute procurement strategies aligned with cost-efficiency and operational excellence.

· Source, evaluate, and manage vendors for educational tools, hygiene supplies, food services, electronic devices and facility maintenance.

· Negotiate contracts and service-level agreements (SLAs); ensure vendor performance tracking and cost control.

· Oversee inventory management and timely deliveries across centres.

· Standardize procurement procedures across locations and track compliance.

· Supervise all administrative functions, including maintenance, licenses, security, utilities, and housekeeping.

· Maintain all statutory and safety documentation (fire safety, health certificates, FSSAI, Shops & Establishment).

· Coordinate audits, inspections, and government filings where needed.

· Oversee hiring, onboarding, and retention for Centre-related staff and core staff

· Design formal HR policy

· Maintain and streamline HR documentation, compliance, and employee records

· Handle payroll inputs, attendance, and leave records through HRMS systems

· Manage employee relations, engagement activities, and basic grievance redressal

· Support training, certification tracking, and performance management processes.

• Graduate/Postgraduate in Business Administration, HR, or relevant discipline.
  
• 15� 20 years of experience in multi-functional roles across operations, HR, and procurement.
  
• Experience in education, healthcare, hospitality, or service-based sectors preferred.
  
• Strong team leadership, vendor negotiation, and people management skills.
  
• Hands-on experience with compliance and facility oversight.
  
• Fluency in English and Hindi; Marathi-speaking preferred.
  
• Proficient in Microsoft Office, inventory tools, and HRMS platforms.
  
• Age Group: 35�45 years
  
• Travel: Required within Pune across centres in India
  
• Compensation: As per experience and industry benchmarks
  

• Be part of a purpose-driven team shaping the future of workplace childcare in India.
  
• Opportunity to influence systems and create operational excellence at scale.
  
• Collaborative work environment with a focus on empathy, trust, and innovation.
  
• Long-term scope for leadership in a growing organization.
  

Job Type: Full-time

Pay: ₹70,000.00 - ₹120,000.00 per month