Senior Manager (CRM – Technical)

To lead and manage the complete After-Sales support Operations for Defense and Aviation projects, including

• Lead the After-Sales division covering AMC, spares sales, service coordination, and technical support.
  
• Develop and execute strategies to achieve AMC and spares sales targets.
  
• Provide expert technical support for resolving issues related to Defence Power Systems, Cooling Systems, and associated equipment.
  
• Manage and guide a team of Managers, Team Leads, and Site Engineers responsible for on-site service, repairs, and preventive maintenance.
  
• Ensure timely execution of AMCs and spares supply, while maintaining high customer satisfaction.
  
• Monitor warranty obligations and coordinate for warranty claims and service requirements.
  
• Collaborate with internal departments (Design, Production, Supply Chain, etc.) to resolve technical challenges and fulfill customer needs.
  
• Conduct regular service reviews, technical audits, and site visits; maintain detailed records of all after-sales activities.
  
• Establish systems for preventive maintenance, spare parts planning, and proactive technical support.
  
• Drive operational efficiency and enhance customer satisfaction through prompt service and support.
  
• Provide training programs for customers and internal teams on equipment operations and maintenance.
  

• Education: B.E. / B.Tech in Electrical or Electronics.
  
• Experience: Minimum 10-12 years in After-Sales, AMC, Technical Services, or Field Support, preferably in Defence and Aviation sectors.
  
• Strong technical expertise in Power Systems, Cooling Systems, Electrical and Electronic Systems.
  
• Proven leadership skills in managing large teams with customer-facing responsibilities.
  
• Excellent communication, negotiation, and problem-solving abilities.
  
• Familiarity with Defence and PSU service procedures and compliance documentation.
  
• Willingness to travel for site visits and customer interactions.
  

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

• Life insurance
  

Education:

• Bachelor's (Required)
  

Experience:

• Field Support: 10 years (Required)
  
• Equipment manufacturing: 10 years (Preferred)
  
• Defense and Aircraft: 10 years (Required)
  
• Sales(After): 10 years (Required)
  
• AMC: 10 years (Required)
  
• Technical Service: 10 years (Required)
  

Language:

• English (Required)
  

Location:

• Coimbatore, Tamil Nadu (Required)
  

Willingness to travel:

• 75% (Required)
  

Work Location: In person