Senior Operations Leader

Job Description:

Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)

Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)

Reporting Line: Global Head of Operations

Role Type: Full-Time | Internal Mobility Opportunity

DCF – 50

Role Summary

We’re looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.

This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.

Key Responsibilities* End-to-End Operations Leadership

+ Own operations across CXM, D&T and Media/Creative engagements in UKI

+ Drive operational excellence, client satisfaction, and continuous improvement

• Stakeholder Partnership
  

+ Strengthen relationships with UKI market stakeholders and internal business leads

+ Act as the operations voice in strategic conversations, translating business needs into operations outcomes

• UKI Engagement & Growth
  

+ Deepen collaboration with UKI teams to scale operations capabilities

+ Identify and activate growth opportunities within existing accounts

• Global Team Collaboration
  

+ Partner with global operations teams, including EU-based captives and offshore hubs

+ Navigate matrixed structures to align operations goals across geographies

• Governance & Risk Management
  

+ Implement operations governance frameworks and manage escalations proactively

+ Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)

Required Experience & Skills* Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains

• Proven success in leading global teams and working with EU captives and shared services
  
• Strong understanding of UKI market dynamics and stakeholder expectations
  
• Experience managing multi-practice engagements and navigating complex operations ecosystems
  
• Excellent communication, influence, and conflict resolution skills across cultures
  
• Familiarity with internal operations tools, governance models, and reporting frameworks
  

Preferred Profile* Currently operating in a senior operations role and looking to expand market ownership

• Strong internal network and ability to mobilize cross-functional teams
  
• Passionate about client success, operations innovation, and scaling impact across regions
  

What’s in It for You* Strategic visibility and ownership of a key growth market

• Opportunity to shape operations outcomes and influence global practices
  
• Career progression within a high-performing, globally connected team
  

Location:

Bengaluru

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent