Core Responsibilities:
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Scheduling and Coordination:Managing service appointments, dispatching technicians, and ensuring timely service delivery.
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Communication and Customer Relations:Communicating with clients to schedule appointments, provide updates, and address concerns.
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Issue Resolution:Handling inquiries, resolving complaints, and escalating complex issues.
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Record Keeping:Maintaining accurate records of service requests, work orders, and customer interactions.
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Process Improvement:Identifying areas for process improvement and implementing changes to optimize service.
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Collaboration:Working with other departments (e.g., sales, technical support) to ensure smooth service delivery.
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Client Advocacy:Acting as a liaison between clients and service providers, providing support and information.
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Resource Management:Maintaining a directory of service providers and resources to connect clients with appropriate help.
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Administrative Support:Providing administrative tasks like answering phones, responding to emails, and managing paperwork.
Skills and Qualities:
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Communication: Excellent verbal and written communication skills are essential.·
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.·
Problem-Solving: Ability to identify and resolve issues quickly and efficiently.·
Customer Service Skills: Strong ability to handle customer inquiries, resolve complaints, and ensure satisfaction.·
Technical Skills: Depending on the industry, some technical knowledge may be required.·
Analytical Skills: Ability to analyze data and identify trends to improve service.·
Interpersonal Skills: Ability to build rapport with clients and colleagues.REQUIREMENT: IT HARDWARE INDUSTRY & TEAM HANDLING CAPACITY , SLA NEED TO MANAGE.
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Teamwork: Ability to collaborate effectively with others.Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
Salary
Hourly based
Location
TN , India TN, India
TN , India TN, India
