Sr. Cluster Manager , Quick Commerce

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A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
  
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
  
• Responsible for the overall Quality, Productivity and dark store performance
  
• Appraise performance; resolve problems; and address staffing needs
  
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
  
• Ensuring Building heath and inventory metrics with best in class quality metrics
  
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
  
• Proactively identify and lead process improvement initiatives
  
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
  
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
  
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
  
• Manage People and team development
  
• Create leaders and talent pipeline. Good stake holder management and project management skills
  
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives
  

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• 2+ years of employee and performance management experience
  
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  

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• 2+ years of performance metrics, process improvement or lean techniques experience
  

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