- Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times.
- Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service.
- Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours.
- Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.
- SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.
- Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.
- Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance.
- Experience: 5+ years as Store Manager/Shift Manager in a QSR brand.
- Soft Skills: Excellent communication, grooming, and interpersonal skills. Should be comfortable interacting with customers regularly.
- Customer-Obsessed: Believes in creating memorable guest experiences. Knows how to create “wow moments†in a fast-paced environment.
- People Leader: Proven ability to manage and energize a small team. Understands rostering, training and crew discipline.
- Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.
Job Types: Full-time, Permanent
Pay: ₹23,000.00 - ₹28,000.00 per month
Application Question(s):
- Do you have experience working with QSR Brand?
- How many years of experience you have with QSR brand?
Work Location: In person
Salary
Hourly based
Location
KA , India KA, India
KA , India KA, India
