Strategic Consultant

As a Strategic Consultant, you will work closely with customers to drive user adoption, engagement, and retention on their learning platforms. Your role is critical in helping organizations maximize the value of their investments by developing and executing strategic initiatives that enhance platform usage, optimize user experience, and reinforce long-term customer success.

By leveraging marketing strategies, data-driven insights, and innovative engagement techniques, you will guide customers in fostering a culture of continuous learning and digital adoption. This role sits within the Chief Customer Officer’s organization and the Services team, playing a key part in strengthening our customer-centric approach.

Act as a strategic advisor to customers, helping them develop and execute adoption and engagement strategies tailored to their business goals.

Partner with customer stakeholders to identify challenges and implement solutions that drive sustained usage and learner engagement.

Provide ongoing consulting services to optimize the user experience and ensure long-term platform success.

Design and implement marketing and communication strategies that boost user adoption and retention.

Develop and execute launch campaigns, engagement programs, and content strategies that create excitement and sustained interaction on the platform.

Craft compelling messaging across multiple channels (email, push notifications, web pop-ups, social media) to drive engagement and reinforce value.

Work cross-functionally with internal teams to align adoption strategies with overall customer success objectives.

Use data and analytics to track user behavior, measure engagement effectiveness, and make data-driven recommendations.

Stay informed on industry trends and best practices to continuously enhance customer engagement strategies.

4 years of experience in strategic consulting, customer success, or marketing strategy with a focus on user adoption and engagement.

Strong ability to develop and execute engagement campaigns that drive measurable user adoption and retention.

Exceptional communication, presentation, and consulting skills to influence customers and internal stakeholders.

Proven experience in managing multiple projects, coordinating cross-functional teams, and adapting to shifting priorities.

A data-driven mindset with the ability to translate insights into actionable strategies.

Creative problem solver with a passion for improving customer experiences and digital adoption.

Technical acumen—while not an engineering role, the ability to understand new-age technologies is an asset.

MBA or equivalent advanced degree preferred

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Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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