Key Responsibilities
- Outbound Calling: Initiating calls to potential and existing customers to promote products or services, explain features and benefits, and persuade them to make purchases or appointments.
- Lead Generation: Identifying potential customers and gathering their contact information to create sales leads for the sales team.
- Customer Support: Handling inbound calls from customers, answering their questions, providing information, and resolving any issues or complaints they may have.
- Record Maintenance: Accurately documenting customer interactions, updating databases, and maintaining records of calls, sales, and customer feedback.
- Customer Retention: Following up with clients to ensure their satisfaction, collect feedback, and maintain positive relationships.
- Database Management: Maintaining and updating customer contact databases and sales records in a Customer Relationship Management (CRM) system.
Essential Skills & Qualifications
- Strong Communication: Excellent verbal communication skills to effectively interact with a variety of customers and adapt their approach and language as needed.
- Persuasion & Sales: The ability to use persuasive techniques to influence customers and generate sales or appointments.
- Problem-Solving: The capacity to listen to customer needs, understand their issues, and offer appropriate solutions.
- Adaptability: The ability to adjust to challenging situations and interact with diverse customer types during phone conversations.
- Basic Computer Skills: Proficiency with CRM software and telephone systems to manage interactions and maintain records.
- Local Language Proficiency: Knowledge of the local language and potentially additional languages can be advantageous, especially for domestic telecalling roles.
Job Type: Full-time
Pay: ₹10,000.00 - ₹20,000.00 per month
Salary
Hourly based
Location
MH , India MH, India
MH , India MH, India
