Urgent Opening-Front Desk

Job Title: Front Desk Executive

Department: Front Desk
Reports To: Regional Head/ National Head

Job Description:

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

• Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
  
• Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
  
• Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
  
• Uphold and enforce all Brand Standards at the front desk and across the studio.
  
• Maintain a clean, organized, and professional front office area at all times.
  
• Supervise front office staff (if applicable), including assigning shifts and monitoring performance.
  

Business Development & Marketing Support

• Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
  
• Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
  
• Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
  
• Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
  
• Collect and analyze client feedback to support service improvements and retention strategies.
  

Reporting & Operational Oversight

• Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.
  
• Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
  
• Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
  
• Ensure the front desk area complies with hygiene, safety, and operational protocols.
  

Desired Candidate Profile:

• Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
  
• Excellent communication skills in English, Hindi, and one regional language (as per location).
  
• Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
  
• Prior experience in operations or front office management is an advantage.
  
• Highly motivated, well-organized, and results-driven with strong attention to detail.
  
• Presentable, confident, and professionally groomed, with a welcoming demeanor.
  
• Willingness to contribute to business growth through active involvement in sales and marketing initiatives.
  

Additional Skills (Preferred):

• Experience with CRM software and appointment scheduling tools.
  
• Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
  
• Social media or digital outreach experience (bonus for marketing support).
  

Job Types: Full-time, Permanent

Pay: ₹11,163.80 - ₹40,000.00 per month

Language:

• English (Preferred)
  
• Hindi (Preferred)
  
• Marathi (Preferred)
  

Work Location: In person