Academic Manager (IGCSE)

Job Title: Academic Manager (Operations)

Location: Noida-62 (Work from Office)

Experience: 4+ years in Academic Operations or Program Management

Reports To: AVP Academics

Employment Type: Full-Time

Working Days: Monday to Saturday

Working Time: 12:00 Noon to 9:00 PM

Job Summary:

We are looking for a dedicated and experienced Academic Manager to oversee the development, implementation, and enhancement of academic programs. The ideal candidate will ensure high-quality content delivery, faculty coordination, and student engagement while maintaining academic excellence and compliance with institutional guidelines.

Key Responsibilities

Academic Strategy & Program Development:

• Develop and implement academic policies, curriculum frameworks, and instructional strategies.
  
• Lead the development and delivery of tailored tutoring programs to meet the specific requirements of NAPLAN, IGCSE, and CBSE curricula; familiarity with IB is preferred.
  
• Research and incorporate innovative teaching methodologies to enhance learning outcomes.
  
• Ensure all academic programs adhere to the educational standards and compliance requirements of Australia, New Zealand, the Middle East countries and the US.
  
• Stay updated with changes in educational policies, curriculum guidelines, and assessment standards.
  

Operations & Process Management

• Forecast staffing needs and ensure timely hiring and onboarding of academic staff.
  
• Design and implement scalable SOPs for academic and operations workflows.
  
• Ensure adherence to academic KPIs like session quality, attendance, student progress, and retention.
  
• Coordinate academic scheduling, session allocation, and resource planning.
  

Faculty & Team Management:

• Lead and manage a team of Academic Leads, Tutors, and Operations Executives.
  
• Develop and oversee the tutor training program, ensuring tutors have the necessary skills and content knowledge.
  
• Conduct regular training sessions, workshops, and certification programs for tutors.
  
• Implement a structured process to evaluate session quality and tutor performance, providing constructive feedback and targeted improvement plans.
  

Student Performance & Engagement:

• Monitor student progress and academic performance through assessments and feedback mechanisms.
  
• Implement initiatives to improve student engagement, retention, and success.
  
• Ensure strong student retention and high demo conversion rate by monitoring student engagement, learning outcomes, and tutor effectiveness.
  

Customer Engagement and Support:

• Act as the primary point of contact for academic-related queries from parents and students.
  
• Engage with parents to understand their child's learning needs and provide tailored solutions.
  
• Ensure a high level of customer satisfaction through consistent academic quality and timely resolution of concerns.
  

Education & Experience:

• Masters degree or higher in Education, Academic Administration, or a related field.
  
• Minimum 5 years of experience in academic management, curriculum development, or faculty coordination.
  
• Strong understanding of international educational standards, including NAPLAN, IGCSE, and CBSE; exposure to IB is a plus.
  
• 58 years of experience in academic operations, preferably in EdTech or K-12.
  

Skills & Competencies:

• Strong leadership and team management skills.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Analytical mindset with problem-solving abilities.
  
• Proficiency in Learning Management Systems (LMS) and educational technologies.
  
• Ability to handle multiple tasks and work in a fast-paced environment.
  

Why Join Us?

• Opportunity to shape academic programs and contribute to student success.
  
• Collaborative and innovative work culture.
  
• Career growth and learning opportunities in the education sector.
  

How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Work Location: In person