Associate III - Product Implementation

3 - 5 Years

1 Opening

Chennai, Kochi, Trivandrum

Role Proficiency:

Drive the implementations per plan to ensure quality and on time delivery. Works under minimal supervision from the Implementation Leads.

Outcomes:

• Understand and analyse the business and technical requirements and the impact to the product application and system
  

• Coordinate and manage various implementation plan components
  

• Develop and modify code; test programs for configuration integration conversion and migrations
  

• Assist with answering routine customer questions on product implementations; resolving issues
  

• Provide important client feedback during software planning sessions guiding direction of future product development
  

• Provide post- implementation support during the transition from implementation to maintenance
  

Measures of Outcomes:

• Adherence to implementation process and standards
  

• Adherence to implementation schedule and timelines
  

• Personal achievement of quarterly/yearly objectives (OKR Assignments)
  

• Product Implementation within budget and on time
  

• Zero major incidents (like blocker bugs or data-loss) reported by the client
  

• Error free hassle free implementation experience for the users
  

• Compliance to industry domain standards and guidelines
  

• Number of reused components
  

Outputs Expected:

Product Delivery:

• Clear understanding of client requirement s; conveying requirements to the development team
  

• Provide support to clear grievances at the initial stages
  
• Develop reusable components
  

• Participate in deployment activities like reviewing all deliverables as per the delivery checklist
  

preparing and reviewing deployment document and mock testing all deliverables

• Follow product standards
  

quality assurance norms and guidelines

• Provide input for estimation and impact analysis within area of responsibility. Accurate reporting of time
  

effort and status

Skill Examples:

• Product development experience
  

• A team player with a strong professional work ethic and great collaboration skills. Has a passion for delivering exceptional customer service a talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed.
  

• Ability to identify and resolve obstacles a creative problem solver.
  

• Solid communication and documentation skills.
  

• Reliable with good time management skills
  

• Excellent problem-solving skills
  

• Experience in product deployment with exceptional skills towards resolution
  

• Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follows tools and processes that can track compliance to defined technical standards at the product level
  

• Uses Knowledge Management Tools & Techniques experience to participate in the knowledge management process (such as Product specific KT). Consume and contribute to the knowledge management repository
  

Knowledge Examples:

• Knowledge of Configuration/Build/Deploy processes and tools
  

+ Thorough knowledge of the implementation process

+ Has DevOps skills and understanding of CI/CD tools

+ Knowledge regarding containerization and deployments

+ Familiarity with Cloud providers (AWS Azure Google etc.) and their tool sets

+ Understanding of Technology systems

+ Defect Management: Demonstrates operational experience in defect management process and tools

+ Software Development Process Tools & Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) programming principles and best practices (refactoring code code package etc.)

+ Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes

+ Strong record of academic achievements with a clear demonstration of leadership in work academic and/or extracurricular settings.

Additional Comments:

Excellent knowledge on Healthcare domain · Good communication skills · Experience of working in agile development environment · Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred · Assist in planning and running configuration agile sprints with the team · Design and configure Core Admin systems for processing Claims and Clinical Operations · Conduct reviews to ensure compliance to Configuration best practices and Coding standards · Provide guidance to the Configuration team · Supervises the work of Configuration Analysts in the project · Schedule and track Configuration activities in the project · Provides status updates to the Project Manager and identify & report issues and risks · Help the onshore team in preparing the contents for Sprint demo · Responsible for promotion of configuration through all environments with the help of Team members · Maintenance of the configuration gold environment and ensuring timely backups · Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities · Attend daily stand-up meetings and provide status of the work to the supervisorsParticipate in Program Office all hands meetings to represent Configuration track . Design and configure Core Admin systems for CAPS . Unit test the configurations . Provide support and assistance to queries raised by Testing services (SIT/UAT) and resolve issues reported . Help in promotion of configuration files through all environments . Manages the configuration documentations . Attend daily stand-up meetings and provide status of the work to the supervisors . Works under the guidance of the Configuration Lead . Healthcare knowledge

Configuration,Healthcare,Payors

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