Location: Shalimar Bagh, New Delhi
Job Type: Full-Time
We are looking for a detail-oriented and proactive
CRM Executive to manage customer data and ensure a seamless post-sales experience. The ideal candidate will be responsible for updating and managing data on Google Sheets, making confirmation and feedback calls, and coordinating with internal teams to optimize customer satisfaction and drive online revenue.- Maintain and update customer data accurately on Google Sheets.
- Make outbound calls for order confirmation, address verification, follow-ups, cross-selling, and upselling.
- Coordinate effectively with internal teams and senior executives.
- Ensure timely order fulfillment by confirming addresses and resolving customer queries.
- Provide clear, concise, and grammatically correct responses in English.
- Support customer service operations to enhance the overall customer experience.
- Provide feedback and suggestions based on recurring customer issues.
- Minimum educational qualification: 12th pass.
- Familiarity with major online marketplaces.
- Knowledge of Website , shopify , .
- Strong communication, analytical, and organizational skills.
- Attention to detail and ability to multitask in a fast-paced environment.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Salary
Hourly based
Location
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