Process:
Inbound & Outbound (Work From Home & Work from Office Both) - Multiple Opportunity as per skillset· Listening to and understanding the customer’s requirements.
· Provide product Sales / service details & benefits to customers.
· Capture correct information wherever required.
· Asking the correct questions – probing and prompting the customer wherever required.
· Timely and accurate capturing all the information given by/to the customer.
· Staying current with knowledge of products/ processes & services offered by the client.· Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
· Escalating the call to the team leader / manager, wherever desirable
· Handle escalations and irate customer in proper manner
In any industry preferably Call Center
Any Two Languages Must:- Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi
Educational Qualification Require:- HS & Above
Job Types: Full-time, Permanent, Fresher
Pay: ₹168,000.00 - ₹228,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Education:
- Higher Secondary(12th Pass) (Required)
Location:
- Salt Lake, Kolkata, West Bengal (Required)
Work Location: In person
Application Deadline: 10/04/2022
Expected Start Date: 06/08/2025
Salary
Hourly based
Remote Job
Worldwide
WB , India
