Job Summary:
We are looking for a proactive and customer-focused
Customer Care Executive to join our ISP support team. The successful candidate will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction regarding our internet and connectivity services.- Handle inbound and outbound customer calls, emails, and chats related to internet services, billing, technical issues, and service requests.
- Resolve customer complaints quickly and effectively, ensuring first-call resolution whenever possible.
- Provide accurate information regarding products, services, pricing, and technical support.
- Log and track customer interactions using CRM tools and escalate complex issues to relevant departments when necessary.
- Coordinate with field technicians and other teams to follow up on service outages or installations.
- Monitor and report recurring customer issues or trends for process improvement.
- Educate customers on new services, upgrades, and best practices for using their internet connection.
- Maintain a courteous, empathetic, and professional demeanor at all times.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,064.00 - ₹12,500.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
- Work from home
Work Location: Remote
+91 8697643247
Application Deadline: 12/08/2025
Expected Start Date: 11/08/2025
Salary
Hourly based
Remote Job
Worldwide
Job Overview
Location
WB , India
